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Covid-19 Update Following the 'Rule of 6' Government Update

Date Added 10/09/2020

Safe and Legal Travel - Within 'The Rule of Six'!

This statement is to reassure our customers that the Government’s announcement on Wednesday 9th September about social gatherings being limited to six people, does NOT affect any coach hires, day excursions and holidays you have booked with us.

 

There are exemptions that cover what businesses such as ours are allowed to safely and legally offer, compared with informal and private events. Here is the important information from the guidance that applies to coach trips and group visits.

 

Businesses and venues following COVID-19 Secure guidelines can host larger groups. Premises or locations which are COVID-19 Secure will be able to hold more than 30 people, subject to their own capacity limits, although any individual groups should not interact with anyone outside of the group they are attending with.

 

To summarise, group events are permitted when professionally organised by businesses who have made risk assessments and put in place good practices for COVID safety. When booking our holidays and day excursions, you are seated in your own “bubbles” socially distanced from other passengers. For example, a single traveller will occupy a double seat and be asked to sit near the window. A couple or those in their family bubbles can sit together but will be socially distanced from other passengers. Coach hire organisers are being asked to do the same with their groups.

 

We are also asking for all passengers to wear a face covering and we are encouraging hand washing and sanitising at all stops.

We have COVID secure risk assessments and Safe Operating Procedures in place, as have the hotels and venues we are using too.

We hope this provides reassurance and helps you to understand the distinction between what is legally permitted privately and what is permitted within a business setting.

 

 

Date Added 23/06/2020

The government have today (Tuesday 23rd June) issued new guidelines that allow us to restart our excursions programme, albeit with precautions and limited passenger numbers on board. We want to ensure that while COVID:19 restrictions are in place you are still able to fully enjoy your day out with us. 

Throughout this pandemic period, and in this transition as we return to normal operation, it is very important that we all follow some simple guidelines to protect our staff, our passengers and anyone else that we may come into contact with as we carry out our excursions.

We are committed to proactively reducing the spread of any disease and maintain the health of our staff and passengers.  As such please ensure you and your fellow passengers follow this guide to help maintain the hygiene levels that we currently have in place to reduce the spread of any disease.

‘Comfort Stop’ and Coach Cleaning:

Our current enhanced cleaning procedure includes cleaning of all floors and seats, cleaning of all glass surfaces, mopping with disinfectant of all floor surfaces, disinfectant wiping of dash areas, driver controls and handles. It also includes cleaning all handrails, hand grabs, seat belt buckles, armrests and floors. It also includes vehicle anti-viral fogging every 30 days. 

How do I protect myself and my fellow passengers?

The primary concern on board coaches is that of social distancing; passengers should keep their distance please from people outside their household, and we recognise that this is not always possible.  The key thing is not to be too close to people for more than a short amount of time. When around another person the biggest risk of infection is people in close ‘face to face’ positions.

We can provide assurance and mitigation of these concerns; our normal front facing seating arrangements avoids ‘face to face’ proximity and the physical barrier of the high backed seats, plus the use of face coverings or masks will all help to ensure maximum mitigation of the dangers and maximum safety.

  1. When you arrive at our premises, you will be directed to our secure car park. Toilet facilities will be available; please wash your hands of course - and maintain 1 metre social distancing whenever possible while using the facilities and while waiting to board.

  2. You will be subject to a temperature check prior to boarding. It is generally accepted that 36.1C (97F) to 37.2C (99F) is the normal range for our bodies. Passengers with a high temperature will be requested not to travel, for the benefit of other passengers.

  3. We would appreciate that you wear a face covering when boarding and during the journey, for your own comfort we advise that you provide your own face covering for the journey. The entrance/exit on the offside of the coach may also be used for boarding and disembarking where it is safe to do so.

  4. You will be asked to board just a few minutes before your departure time, in order to minimise the time that passengers spend on the coach once boarded. Please try to maintain 1 metre social distancing wherever possible, as you gather and when approaching and speaking with our driver. 

  5.  Our driver will wear protective gloves and will have anti-bacterial gel available. You will be requested to sanitise your hands prior to boarding. Again, please ensure you observe social distancing while waiting to board. Your seat number may change because ideally passengers will be seated on alternate seats on each row wherever possible. Please also note that the toilet on board the coach will only be available in emergency situations however, rest assured that on longer journeys extra comfort stops will be in place. 

  6. Seating plans are in place to maximise the need for social distancing, this may result in larger parties not be able to sit together.  The front double seat immediately behind the driver is unfortunately not available for use.

  7. As part of our driver’s safety briefing he or she will advise that upon arrival at the destination he or she will be exiting first and that once he or she has left the vehicle then all passengers may safely disembark, starting from the front – please continue to observe social distancing while waiting to disembark.

  8. Our driver will drive with the roof vents open; a plentiful supply of fresh air helps to prevent the spread of germs. Our coach air-conditioning system will be fitted with the ECO3 air purifier which also help to provide clean, filtered air. For more information on this system please visit Masterpart Truck & Bus facebook page. He or she will also be wearing a face mask whilst driving.

  9. Upon arrival at the destination, our driver will put the hazard warning lights on, disembark and ask you to alight.  Obviously, he or she will maintain a helpful presence but will also observe self-distancing requirements. During your visit our driver will clean all touch points on the coach.

  10. During your visit and prior to returning to the coach for the return journey, please wash your hands and also when boarding the coach - observe social distancing and use the hand gel that is supplied on board.

 

We are still currently covering rail replacement, essential travel for key workers, transporting key workers’ children to/from school, commercial repairs for MOD + NHS supplies and food chains and other essential work.

 

We will be available 24/7 to cover emergency commercial vehicle repairs, if you are in urgent need of our help please get in contact with us. Our numbers are as follows - 01623 627653 - 07776 298450 (Scott) - 07768 947202 (Lee) - 07776 298452 (Antony)

 

At this time the safety of our team and customers are priority.

 

 

 

HOLIDAY INSURANCE

Please note that any claims relating to epidemic, pandemic or the coronavirus unless for medical and related expenses, excluding curtailment, will not be covered for (a) any new policies purchased and (b) existing policies amended on or after 26th May 2020.

 

I am aware that any claims relating to epidemic, pandemic or the coronavirus are not covered under any section of the policy apart from medical and related expenses, excluding curtailment.